Information Specialist I

This position performs duties under the supervision of the Program Specialist Supervisor in the Customer Service Call Center, answering phone calls from students, parents, and school staff regarding financial aid applications and general information. The employee must be productive under tight timeframes, balance multiple priorities, and maintain goal-directed behavior sometimes under stressful conditions. The role requires interacting courteously with others and demonstrating consideration for the workload of others to maintain unit productivity and morale.