Information Systems Mgr - Service Desk

Amgen(6 months ago)

HybridFull TimeSenior$145,784 - $194,513 (estimated)Information Systems

About this role

The Information Systems Manager - Service Desk at Amgen leads global service desk operations (Level 0–2), partnering with regional teams and vendors to ensure efficient, high-quality IT support. The role drives strategic initiatives such as shift-left, self-service, automation, and ServiceNow enhancements to improve ITSM capabilities and KPIs. It also maintains governance, documentation, training, and stakeholder relationships to ensure service excellence and compliance.

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Required Skills

Vendor Management
Service Delivery
ITIL
Self-Service
Automation
ServiceNow
Incident Management
Problem Management
Knowledge Management
Analytics

+2 more

Qualifications

Doctorate degree
Master's degree
Bachelor's degree
ITIL v3/4 Foundation
SAFe Product Owner/Product Manager
ServiceNow Fundamentals
PMP

About Amgen

amgen.com

Amgen is committed to unlocking the potential of biology for patients suffering from serious illnesses by discovering, developing, manufacturing and delivering innovative human therapeutics.

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