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Information Technology (IT) Officer at FHI 360 - ApplyBlast

Information Technology (IT) Officer

FHI 360

4 months ago

2.3 on Glassdoor

Remote

Full Time

Senior

0 applicants

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About this role

The IT Officer supports end-users and partners across Kyiv with hardware, software, and network issues while serving as the first line of technical support. The role involves collaborating with the US IT team to coordinate project delivery, enforce IT policies, and maintain server and desktop environments. Responsibilities include managing incident tickets via Jira, using Power Automate for developed tools, and providing training on new technologies.

Responsibilities

Provide first-line support for desktop, laptop, and server hardware issues
Enforce IT policies and standard operating procedures across the organization
Manage incident tickets and resolve operational difficulties via Jira
Coordinate with the US IT team on project delivery and system upgrades
Train staff on newly deployed technologies and tools

Skills

Qualifications

Bachelor's Degree in Computer EngineeringBS in Computer ScienceBS in Information Technologies

About FHI 360

fhi360.org

Headquarters

Durham, North Carolina, United States

Company Size

1001-5000 employees

Founded

1971

View Profile

FHI 360 is a nonprofit human development organization dedicated to improving lives sustainably by advancing integrated and locally driven solutions to global challenges. With over 50 years of experience, it focuses on creating measurable results across various sectors, including health, education, and economic development. The organization is committed to bringing opportunity within reach for communities around the world, adapting its approaches to meet the unique needs of the populations it serves.