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Infra Tech Support Practitioner at Accenture - ApplyBlast

Infra Tech Support Practitioner

Accenture

4 months ago

3.9 on Glassdoor

Bengaluru, India

Hybrid

Full Time

Senior

0 applicants

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About this role

This role serves as an Infra Tech Support Practitioner, delivering Level 1 and Level 2 technical assistance for infrastructure, systems, and applications across production and development environments. The practitioner acts as the primary point of contact to diagnose issues, resolve incidents, and ensure service stability for users and clients. Responsibilities include collaborating on solutions, maintaining documentation, and providing guidance to junior team members while maintaining a proactive approach to problem-solving.

Responsibilities

Diagnose and resolve technical issues across infrastructure and applications
Manage network devices including routers, switches, and firewalls
Collaborate with cross-functional teams to ensure timely incident resolution
Document technical issues and resolutions for knowledge sharing
Provide mentorship and guidance to junior team members

Skills

Qualifications

15+ Years Full Time Education

About Accenture

accenture.com

Headquarters

Canal Harbour, Westmeath, Ireland

Company Size

10001+ employees

Founded

1989

View Profile

Accenture is a global professional services company providing consulting, technology, operations and digital transformation services to organizations worldwide.