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Infra Tech Support Practitioner at Accenture - ApplyBlast

Infra Tech Support Practitioner

Accenture

4 months ago

3.9 on Glassdoor

Bengaluru, Karnataka

Hybrid

Full Time

Senior

0 applicants

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About this role

The Infra Tech Support Practitioner provides Level 1 and Level 2 technical support for infrastructure, systems, and applications in both production and development environments. This role involves acting as the primary interface for users, diagnosing issues across operating systems, networks, and application platforms to ensure service stability. The candidate will adhere to defined operating models while collaborating with cross-functional teams and supporting both remote and onsite tasks.

Responsibilities

Deliver Level 1 to Level 2 technical support for production systems
Diagnose and resolve infrastructure and application issues remotely or onsite
Collaborate with cross-functional teams to troubleshoot complex technical problems
Document system configurations and maintain accurate support activity records
Provide guidance and mentorship to junior team members

Skills

About Accenture

accenture.com

Headquarters

Canal Harbour, Westmeath, Ireland

Company Size

10001+ employees

Founded

1989

View Profile

Accenture is a global professional services company providing consulting, technology, operations and digital transformation services to organizations worldwide.