InP - Customer Service Associate II-Consumer
FIS(1 month ago)
About this role
A Consumer Customer Service Associate at FIS serves as a frontline contact for inbound consumer inquiries about FIS products and services. The role supports customers via phone, email, and instant message, working in a developing support capacity within a call center environment under close to general supervision. The position focuses on maintaining customer satisfaction while learning and escalating complex issues as needed.
Required Skills
- Customer Service
- Verbal Communication
- Written Communication
- Troubleshooting
- Escalation
- Documentation
- Data Entry
- Teamwork
- Mentoring
- Product Knowledge
Qualifications
- High School Diploma or GED
About FIS
fisglobal.comFIS is fintech for bold ideas. FIS is behind the financial technology that transforms how we live, work and play.
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