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Insight Analyst (Professional, BI Specialist (TCF)) at Concentrix - ApplyBlast

Insight Analyst (Professional, BI Specialist (TCF))

Concentrix

4 months ago

3.3 on Glassdoor

Cape Town, South Africa

Onsite

Full Time

Junior

0 applicants

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About this role

The Insights Analyst drives data-driven operational solutions for strategic client accounts within the outsourced contact center market. This role involves leveraging structured analytical methodologies to create measurable insights that enhance business performance and efficiency. By utilizing advanced tools and statistical techniques, the analyst supports the development of forecasting models and aligns data strategies with organizational goals.

Responsibilities

Analyze large datasets to identify trends and key business insights
Design and maintain dashboards, reports, and scorecards using SQL
Develop actionable insights to drive business decisions and optimize processes
Present compelling data stories to technical and non-technical stakeholders
Support the development of forecasting models to aid decision-making

Skills

About Concentrix

concentrix.com

Headquarters

Newark, California, United States

Company Size

10001+ employees

Founded

1983

View Profile

Concentrix is a global technology and services leader that helps companies design and deliver differentiated customer experiences and improve business performance. It provides end-to-end CX solutions — including consulting, digital transformation, analytics, automation and AI-powered platforms — plus customer engagement and outsourcing services across industries. Concentrix partners with major brands to reimagine customer journeys, combining human-centered design, data-driven insights and technology to drive growth, efficiency and loyalty worldwide.