Insights Product Manager

Cresta(4 days ago)

RemoteFull TimeSenior$130,000 - $190,000Product Management

About this role

Cresta is revolutionizing customer conversations using AI and human intelligence to provide contact centers with valuable customer insights and automation tools. Their platform aims to help businesses work smarter and faster by leveraging advanced AI technologies. The company is founded by leading experts and has received recognition for its innovative approach in the AI industry.

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Required Skills

AI
Product Management
Market Research
Stakeholder Engagement
Feature Definition
Customer Discovery
Systems Thinking
Data Analysis
AI Deployment

About Cresta

cresta.com

Cresta is a unified platform for human and AI agents that helps contact centers save money, grow revenue, and deliver better customer experiences. It provides real‑time agent coaching and conversational AI (virtual agents and assisted workflows), plus analytics and quality insights that reduce handle time, increase conversions, and boost agent productivity. Cresta integrates with existing contact‑center systems and CRMs so enterprises can deploy AI assistance and supervised autonomous agents across support and sales channels. The platform is designed to drive measurable ROI through automated coaching, real‑time guidance, and outcome‑focused analytics.

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