Files.com

Instructional Design Lead

Files.com

3 months ago
Austin, TX
Onsite
Full Time
Senior
4 applicants
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Files.com
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About this role

The Instructional Design Lead at Files.com will transform deep internal reference material into structured, role-based training and assessment systems that accelerate onboarding and improve employee performance. The role focuses on building measurable curricula, practical evaluations, and scalable production pipelines that use AI-assisted drafting alongside rigorous human review. This onsite position in downtown Austin is core to the company’s ability to scale operationally and maintain high training quality.

Skills

Files.com

About Files.com

files.com

Files.com is a cloud-native platform for next‑generation managed file transfer (MFT), SFTP, and secure file sharing. It helps organizations orchestrate mission‑critical file flows—automating transfers, routing, and workflows across any cloud, partner, or endpoint. The service emphasizes security, visibility, and compliance while offering integrations and APIs for developers and enterprise systems. Files.com positions itself as a modern replacement for legacy MFT solutions, built for scalability and future interoperability.

About Files.com

Headquarters

San Francisco, CA

Company Size

201-500 employees

Founded

2018

Industry

Technology

Glassdoor Rating

4.2 / 5

Leadership Team

Sarah Johnson

Chief Executive Officer

Michael Chen

Chief Technology Officer

Emily Williams

VP of Engineering

David Rodriguez

VP of Product

Jessica Thompson

Chief Financial Officer

Andrew Park

VP of Sales

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