Onboarding Manager (Remote - U.S. Only)

Files.com(1 month ago)

RemoteFull TimeManager$130,000 - $200,000Onboarding / Customer Success

About this role

The Onboarding Manager at Files.com leads and coaches a team of Onboarding Engineers through high-stakes enterprise deployments, ensuring customers launch successfully and adopt the platform quickly. This hands-on leadership role focuses on improving processes, diagnosing skill gaps in real time, and establishing repeatable, enterprise-grade onboarding practices that drive retention and growth. The position provides career-defining experience in scaling technical onboarding and preparing leaders for senior roles in SaaS.

View Original Listing

Required Skills

Coaching
Shadowing
Migration Planning
Risk Diagnosis
Process Discipline
Structured Training
Adoption Guidance
Project Tracking
Documentation
Leadership

+2 more

About Files.com

files.com

Files.com is a cloud-native platform for next‑generation managed file transfer (MFT), SFTP, and secure file sharing. It helps organizations orchestrate mission‑critical file flows—automating transfers, routing, and workflows across any cloud, partner, or endpoint. The service emphasizes security, visibility, and compliance while offering integrations and APIs for developers and enterprise systems. Files.com positions itself as a modern replacement for legacy MFT solutions, built for scalability and future interoperability.