Onboarding Manager (Remote - U.S. Only)
Files.com
About this role
The Onboarding Manager at Files.com leads and coaches a team of Onboarding Engineers through high-stakes enterprise deployments, ensuring customers launch successfully and adopt the platform quickly. This hands-on leadership role focuses on improving processes, diagnosing skill gaps in real time, and establishing repeatable, enterprise-grade onboarding practices that drive retention and growth. The position provides career-defining experience in scaling technical onboarding and preparing leaders for senior roles in SaaS.
Skills
About Files.com
files.comFiles.com is a cloud-native platform for next‑generation managed file transfer (MFT), SFTP, and secure file sharing. It helps organizations orchestrate mission‑critical file flows—automating transfers, routing, and workflows across any cloud, partner, or endpoint. The service emphasizes security, visibility, and compliance while offering integrations and APIs for developers and enterprise systems. Files.com positions itself as a modern replacement for legacy MFT solutions, built for scalability and future interoperability.
Recent company news
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2 weeks ago
Blocks and FilesStorage news ticker – February 2
1 month ago
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3 weeks ago
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About Files.com
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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View leadership team, funding history,
and employee contacts for Files.com.
Salary
$130k – $200k
per year