Intake Customer Service Advocate

The Intake Customer Service Advocate handles incoming calls to initiate and accurately set up various leave and disability claims, including Family Medical Leave and Short-Term Disability. This role requires strong problem-solving, active listening, and technical skills to ensure efficient claim processing and high-quality customer interactions. The position involves a hybrid work schedule with onsite training followed by remote and onsite days, requiring flexibility to work shifts between 7am-7pm CST.