Intake Specialist I (Bilingual Preferred)

The Intake Specialist serves as the primary point of contact for potential claimants, determining the validity of their legal claims and guiding them through the necessary documentation to secure representation. This role operates within a high-volume call center environment, requiring empathy and patience when interacting with individuals who may be distressed or have traumatic histories. The position involves fielding inbound calls, troubleshooting issues, and following established escalation processes.