Intermediate Associate Executive Response Analyst
Citi(1 month ago)
About this role
An Intermediate Associate Executive Response Analyst at Citi is a developing professional who manages complex customer inquiries and escalations for senior executives and regulatory channels. The role conducts in-depth investigations, coordinates with internal and external partners, and delivers personalized responses within defined timeliness standards. It documents case progression, routes issues to business partners, and helps identify systemic problems to improve the client experience.
Required Skills
- Customer Service
- Investigations
- Case Management
- Escalation
- Communication
- Risk Assessment
- Stakeholder Management
- Compliance
- Time Management
- Decision Making
Qualifications
- Bachelors Degree
About Citi
citi.comCitibank offers multiple banking services that help you find the right credit cards, open a bank account for checking, & savings, or apply for mortgage & personal loans.
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