Investigator, Patient Ombudsman

Ontario Health(1 month ago)

HybridFull TimeSenior$162,754 - $216,776 (estimated)Investigations

About this role

Investigator at the Patient Ombudsman conducts independent investigations into complaints about Ontario public hospitals, long-term care homes, home care services and community surgical and diagnostic centres. The role involves managing a caseload, developing investigation plans, gathering and analyzing evidence, conducting interviews and site visits, and preparing objective reports with recommendations. The Investigator reports to the Manager, Investigations and may contribute to systemic investigations and quality-improvement activities.

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Required Skills

Investigations
Report Writing
Interviewing
Case Management
Analysis
Communication
Mediation
Legal Research
Risk Assessment
Microsoft Office

Qualifications

Post-Secondary Degree (Health Administration, Public Administration, Law, ADR or related)
Vulnerable Sector Police Reference Check
Class G Driver's License