Intermediate Support Engineer (AMER)

GitLab Prospects(28 days ago)

RemoteFull TimeMedior$87,400 - $187,200Engineering

About this role

A Support Engineer at GitLab sits at the intersection of Support and Engineering, working with customers to diagnose and resolve complex issues across self-managed and SaaS GitLab environments. The role involves digging into systems, logs, and the GitLab codebase, contributing fixes, improving documentation and support tooling, and ensuring customer feedback shapes the product roadmap. Team members collaborate across Product, Development, Infrastructure, Customer Success, and Sales while participating in on-call rotations and hiring activities.

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Required Skills

Linux
Ruby
Bash
Git
CI/CD
Troubleshooting
Documentation
Customer Support
Collaboration
On-Call

+2 more

Qualifications

LFCE
RHCE

About GitLab Prospects

gitlab.com

This company offers an AI-powered DevSecOps platform that integrates security across the software development lifecycle, delivering automated SAST, SCA, secrets and configuration checks, and runtime protections. Its machine‑learning-driven risk prioritization and actionable remediation guidance reduce noise and help teams focus on the highest‑impact vulnerabilities. With native CI/CD and developer workflow integrations plus compliance reporting, the platform is built to help engineering and security teams shift security left and ship cloud‑native applications faster and safer.