Intermediate Technical Support Analyst
Journaltech
About this role
A Technical Support Analyst at Journal Technologies provides technical assistance for their enterprise software products, focusing on resolving customer issues and ensuring smooth operation. The role involves troubleshooting, collaboration with other teams, and maintaining communication with clients, all while supporting the company's mission to improve access to justice through technology.
Skills
About Journaltech
journaltech.comJournal Technologies is a legal technology company that provides cloud-hosted software for courts and criminal justice agencies, including courts, prosecutors, public defenders, and related offices. Its product suite streamlines operations with electronic case management, e-filing, online payments, public access portals, and workflow automation. The company emphasizes secure, configurable cloud delivery, integrations, and data-driven reporting to improve efficiency, transparency, and access to justice for state and local jurisdictions.
About Journaltech
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
Unlock Company Insights
View leadership team, funding history,
and employee contacts for Journaltech.
Salary
$55k – $72k
per year