Senior Technical Support Analyst (Tier 3)

GCS Technologies(8 months ago)

Austin, United StatesOnsiteFull TimeSenior$112,112 - $152,057 (estimated)Support Operations

About this role

A Senior Technical Support Analyst at Tier 3 level provides advanced technical assistance to customers and internal teams, resolving complex issues related to information technology products and services. The role involves troubleshooting, problem resolution, and collaborating with other teams to improve support processes.

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Required Skills

Troubleshooting
Technical Support
Customer Service
Networking
Hardware
Software
Problem Solving
Technical Documentation

About GCS Technologies

gcstechnologies.com

GCS Technologies is a technology services and software development firm that partners with businesses to design, build, and optimize digital solutions. They provide custom software development, web and mobile applications, cloud and DevOps, and IT consulting to accelerate digital transformation. With agile delivery, a strong focus on quality assurance, and ongoing support, they aim to deliver scalable, enterprise-grade solutions across industries. The company emphasizes collaboration, transparency, and measurable business outcomes for clients worldwide.

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