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Intern at PPRO - ApplyBlast

Intern

PPRO

28 days ago

3.6 on Glassdoor

Sao Paulo, Sao Paulo, Brazil

Hybrid

Internship

Intern

0 applicants

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About this role

As an Intern in Global Technical Operations, you will serve as Level 1 Support, interacting directly with users to ensure a stellar PPRO experience while troubleshooting complex technical issues. The role involves monitoring systems, optimizing support documentation, and collaborating with Engineering teams to resolve problems and enhance user satisfaction. You will provide white-glove support to high-value users via email, Slack, and phone, contributing to the continuous improvement of PPRO's support operations.

Responsibilities

Troubleshoot complex technical issues and provide white-glove support to high-value users
Analyze and optimize support documentation and processes to enhance user experience
Collaborate with Engineering and Operations teams to diagnose and resolve technical problems

Skills

About PPRO

ppro.com

Headquarters

London, England, United Kingdom

Company Size

501-1000 employees

Founded

2006

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PPRO is a payments infrastructure company that helps businesses and payment service providers access and manage local payment methods and digital wallets through a single platform. Its services support payment acceptance, routing, and cross-border commerce in multiple markets.