International Customer Service Representative

The International Customer Service Representative supports members and clients by managing and coordinating cases from intake through resolution, ensuring a high standard of customer service and operational efficiency. This role serves as a primary point of contact, liaising with internal teams, vendors, and service providers to resolve issues promptly, accurately, and with care. The position operates in a 24/7/365 environment with rotating shifts, including nights and weekends, and requires strong organizational and communication skills.