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Intraday Workforce Analyst at Human Interest - ApplyBlast

Intraday Workforce Analyst

Human Interest

3 months ago

4.0 on Glassdoor

Remote

Full Time

Junior

2 applicants

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About this role

The Intraday Workforce Analyst supports Human Interest's Customer Success teams by managing real-time staffing, service levels, and operational efficiency. The role creates forecasts, adjusts schedules, monitors queue coverage, and provides actionable insights to ensure service level goals are met.

Responsibilities

Create daily, weekly, and monthly workload forecasts
Manage real-time staffing and service level adherence
Adjust schedules and handle overtime requests
Develop dashboards and reports for leadership
Conduct trend analysis and recommend operational improvements

Skills

About Human Interest

humaninterest.com

Headquarters

San Francisco, California, United States

Company Size

501-1000 employees

Founded

2015

View Profile

Human Interest is an affordable, full‑service 401(k) and 403(b) provider that helps small and medium‑sized businesses offer workplace retirement plans. It combines a user‑friendly online platform with plan administration, compliance support, and investment advisory services (provided through its registered‑advisor subsidiary, Human Interest Advisors LLC). The company focuses on lowering costs and administrative burden so employers can more easily help employees save for retirement, offering tools for contributions, investments, and reporting.