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© All Rights Reserved. ApplyBlast.com
MIRA Home BV
The Intraday Workforce Management Specialist is responsible for the real-time performance of the Customer Care Center within NICE CXone, monitoring queues, call volume, and service level against forecasts. This role involves tracking agent adherence and attendance, making live adjustments to maintain coverage, and translating data into actionable decisions for leadership. The position requires a detail-oriented professional who can quickly respond to staffing shifts and volume changes to ensure optimal service levels.
MIRA Home is a Dutch online home interior and furniture webshop offering products under its own brands: OMNIEXA, specializing in mirrors, lighting, and beauty accessories, and MAZAZU, focusing on furniture and home accessories such as dressing tables, coat racks, and cat trees. The company aims to make stylish interior design accessible and affordable, serving over 400,000 customers across the Netherlands, Belgium, and France.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for MIRA Home BV.