IT Application Support Specialist (m/w/d)
CREALOGIX
About this role
A Customer Support Specialist handles external customer inquiries through 1st and 2nd-level support, ensuring high service and solution quality. They analyze and categorize requests, maintain service level agreements, and prepare tickets for 3rd-level support while maintaining transparent communication with customers.
Skills
Qualifications
About CREALOGIX
crealogix.comCREALOGIX builds digital banking and wealth-management software that helps banks and wealth managers drive their digital transformation. It delivers banking IT solutions and software-as-a-service for online and mobile channels, digital front-ends, and wealth-management workflows. Financial institutions use CREALOGIX for its industry-focused platforms that accelerate customer experience, product delivery and regulatory compliance.
About CREALOGIX
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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