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IT Support Specialist - 1st Level (w/m/d) at Cherry Ventures - ApplyBlast

IT Support Specialist - 1st Level (w/m/d)

Cherry Ventures

3 years ago

Berlin

Hybrid

Full Time

Junior

0 applicants

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About this role

A 1st Level IT Support Specialist provides initial technical support to customers and users through tickets, phone, or email. They prioritize, document, and resolve IT issues while escalating complex topics to level-2 experts. The role emphasizes customer service, empathy, and a solutions-oriented approach.

Skills

About Cherry Ventures

cherry.vc

Headquarters

Berlin, Berlin, Germany

Company Size

11-50 employees

Founded

2012

View Profile

Cherry Ventures is a venture capital firm based in Berlin, London, and Stockholm, founded in 2012, with the tagline “Founders first. For companies that last.” The team is made up of former entrepreneurs and operators who’ve helped build fast-scaling companies such as Zalando and Spotify. Cherry focuses on partnering with early-stage European startups, providing capital, hands‑on operational support, and a broad network to help founders scale. They emphasize a founder-first, long-term approach to building durable companies.