IT Assistant – Service Desk L1
Vana
About this role
El IT Assistant – Service Desk L1 brinda soporte técnico de primera línea a usuarios internos y funciona como punto inicial de contacto del área de IT. El rol se enfoca en asegurar una atención clara y eficiente, apoyando la continuidad operativa mediante el registro y seguimiento de casos y la colaboración con equipos de soporte de niveles superiores. La posición se desarrolla en un entorno fintech regional en Guatemala.
Skills
Qualifications
About Vana
vana.gtVana is a Guatemalan fintech that provides small consumer loans through a mobile-first platform, offering amounts from Q250 to Q3,000 without the need to visit an office. Customers apply from their phone and receive a decision in minutes, with service available nationwide across Guatemala. The company positions itself on fast, convenient access to credit while emphasizing trust and security.
Recent company news
MIT NewsVana is letting users own a piece of the AI models trained on their data
Apr 3, 2025
Eyes On EyecareBoehringer partners with Re-Vana on extended-release ophthalmic therapeutics
Jul 29, 2025
GlobeNewswireBoehringer Ingelheim and Re-Vana Therapeutics Announce
Jul 28, 2025
USA TodayVana Specialty Packaging Strengthens Partnership with Wine.com Through Customized Packaging Solutions
Dec 5, 2025
CoinDeskAnna Kazlauskas: Data Ownership in the Age of AI
May 8, 2025
About Vana
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
Unlock Company Insights
View leadership team, funding history,
and employee contacts for Vana.
Salary
$45k – $61k
per year