IT Assistant – Service Desk L1

Vana(22 days ago)

GuatemalaOnsiteFull TimeJunior$45,083 - $61,088 (estimated)Information Technology

About this role

El IT Assistant – Service Desk L1 brinda soporte técnico de primera línea a usuarios internos y funciona como punto inicial de contacto del área de IT. El rol se enfoca en asegurar una atención clara y eficiente, apoyando la continuidad operativa mediante el registro y seguimiento de casos y la colaboración con equipos de soporte de niveles superiores. La posición se desarrolla en un entorno fintech regional en Guatemala.

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Required Skills

Technical Support
Service Desk
Ticketing
Remote Support
Troubleshooting
Hardware Support
Software Support
Account Management
Access Management
VPN

+13 more

Qualifications

Technical Degree In IT
Systems Engineering Studies

About Vana

vana.gt

Vana is a Guatemalan fintech that provides small consumer loans through a mobile-first platform, offering amounts from Q250 to Q3,000 without the need to visit an office. Customers apply from their phone and receive a decision in minutes, with service available nationwide across Guatemala. The company positions itself on fast, convenient access to credit while emphasizing trust and security.