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IT Associate Desktop support analyst at Altera Digital Health - ApplyBlast

IT Associate Desktop support analyst

Altera Digital Health

4 months ago

3.1 on Glassdoor

Mobile, AL

Onsite

Full Time

Senior

0 applicants

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About this role

The IT Associate Desktop Support Analyst ensures the smooth daily functionality of the technology environment by serving as the primary point of contact for end-users facing technical issues. The role involves troubleshooting hardware, software, and network challenges while delivering exceptional customer service and maintaining positive relationships with users of varying skill levels. Analysts contribute to team objectives by documenting solutions, supporting system updates, and assisting colleagues to enhance overall IT service delivery.

Responsibilities

Troubleshoot and resolve hardware and software technical issues for end-users
Gather detailed information about reported problems to perform initial diagnostics
Prioritize and categorize help desk tickets based on urgency and impact
Document troubleshooting steps and resolutions in the knowledge base
Escalate complex technical problems to appropriate senior support teams

Skills

Qualifications

High School DiplomaITIL Certification

About Altera Digital Health

alterahealth.com

Company Size

5001-10000 employees

View Profile

Altera Digital Health is a global healthcare IT company with more than 30 years of experience helping health systems and provider organizations modernize and optimize electronic health records (EHRs). They deliver solutions and services across EHR usability, interoperability, infrastructure modernization, and managed services to improve clinical workflows, data exchange, and operational performance. Altera partners with organizations of all sizes worldwide to provide consulting, technical implementation, and ongoing support that unlocks better patient care and measurable value from health IT investments.