IT Client Service Desk Analyst

The IT Client Service Desk Analyst serves as the primary point of contact for IT support, managing incidents and service requests to ensure quick and efficient resolution for clients. This role involves troubleshooting technical issues, maintaining accurate records, and collaborating with internal teams and third-party suppliers to deliver a seamless support experience. The position requires a customer-focused individual with strong problem-solving skills and experience using IT Service Management tools like ServiceNow.