Service Desk Analyst

A Norwegian-speaking Service Desk Analyst will serve as the primary point of contact for users, managing IT-related issues and service requests via phone, chat, email, and self-service portals. The role involves logging incidents, ensuring timely resolution within SLAs, and coordinating with internal teams to facilitate effective issue resolution. This position requires strong problem-solving abilities and a customer-focused mindset to maintain high service standards in a dynamic work environment.