IT Command Centre Officer
State Street(6 days ago)
About this role
The IT Command Center Officer ensures the stability and continuity of IT services within the enterprise by managing incidents, supporting daily system health checks, and overseeing major events and changes. The role involves proactive coordination with cross-functional teams, rapid decision-making during disruptions, and maintaining operational resilience, including weekend support.
Required Skills
- ITSM
- Incident Management
- Troubleshooting
- Communication
- System Monitoring
- Stakeholder Management
- Hypercare
- Event Management
- Change Management
- Problem Solving
Qualifications
- Bachelor’s degree in Computer Science
- ITSM Knowledge
- Experience Managing Major Incidents
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