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IT Customer Service Associate-Messaging at Accenture - ApplyBlast

IT Customer Service Associate-Messaging

Accenture

4 months ago

3.9 on Glassdoor

Remote

Full Time

Junior

0 applicants

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About this role

As an IT Customer Service Associate, you will resolve customer inquiries and handle escalations within a non-voice support framework. This role requires managing unread chats and tickets while ensuring all issues are closed within Service Level Agreements using a CRM system. You will operate primarily in US time zones with a requirement for shift rotations to support a 24/7 environment.

Responsibilities

Manage and resolve customer queries via chat and email channels
Handle escalations and complaints to provide best resolutions
Ensure all incidents are closed within defined SLAs
Diagnose and troubleshoot non-voice IT issues for clients
Maintain accurate records and data using CRM and Excel tools

Skills

Qualifications

Any Graduation

About Accenture

accenture.com

Headquarters

Canal Harbour, Westmeath, Ireland

Company Size

10001+ employees

Founded

1989

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Accenture is a global professional services company providing consulting, technology, operations and digital transformation services to organizations worldwide.