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IT Customer Service Associate-Messaging at Accenture - ApplyBlast

IT Customer Service Associate-Messaging

Accenture

4 months ago

3.9 on Glassdoor

Remote

Full Time

Junior

0 applicants

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About this role

The IT Customer Service Associate acts as a non-voice support specialist responsible for managing and resolving customer inquiries, handling escalations, and troubleshooting incidents across email, web, and chat channels. This role requires closing fault and complaints within Service Level Agreements (SLAs) while utilizing CRM solutions to provide empathetic and effective resolutions primarily during US shifts.

Responsibilities

Resolve non-voice customer inquiries via email and chat channels.
Manage escalations and complaints to ensure SLA compliance.
Diagnose and troubleshoot service interruptions efficiently.
Utilize CRM solutions to analyze needs and provide resolutions.
Multitask across various tools to deliver best-in-class support.

Skills

Qualifications

Any Graduation

About Accenture

accenture.com

Headquarters

Canal Harbour, Westmeath, Ireland

Company Size

10001+ employees

Founded

1989

View Profile

Accenture is a global professional services company providing consulting, technology, operations and digital transformation services to organizations worldwide.