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IT Customer Service Associate at Accenture - ApplyBlast

IT Customer Service Associate

Accenture

4 months ago

3.9 on Glassdoor

Hyderabad

Hybrid

Full Time

Senior

0 applicants

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About this role

An IT Customer Service Associate at Accenture manages non-voice customer support through channels like email, web, and chat within a 24/7 environment. The role involves resolving queries, handling escalations, and closing faults and complaints within Service Level Agreements while using CRM tools. Candidates must demonstrate strong English proficiency, analytical skills, and empathy to troubleshoot issues primarily within the telecom industry.

Responsibilities

Resolve customer queries and complaints across non-voice channels
Handle escalations to provide best resolutions for dissatisfied customers
Close faults and complaints strictly within defined Service Level Agreements
Diagnose and troubleshoot unfolding issues using CRM solutions
Manage unplanned interruptions to restore normal service operations

Skills

Qualifications

Any Graduation

About Accenture

accenture.com

Headquarters

Canal Harbour, Westmeath, Ireland

Company Size

10001+ employees

Founded

1989

View Profile

Accenture is a global professional services company providing consulting, technology, operations and digital transformation services to organizations worldwide.