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PRODUCTION SPECIALIST L1 at Wipro - ApplyBlast

PRODUCTION SPECIALIST L1

Wipro

4 months ago

India

Onsite

Full Time

Junior

0 applicants

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About this role

This entry-level support role is responsible for managing client transactions, resolving technical issues via phone and email, and documenting interactions within the RAVE system. The position focuses on troubleshooting account queries, maintaining knowledge bases, and ensuring adherence to service level agreements (SLAs) for client support.

Responsibilities

Field incoming help requests via telephone and email
Document end user identification and problem details
Access internal knowledge bases to resolve client queries
Track and analyze call logs to identify trends
Escalate serious client issues to team leaders

Skills

About Wipro

wipro.com

Headquarters

Bangalore, Karnataka, India

Company Size

10001+ employees

Founded

1945

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Wipro is a global IT services and consulting company that helps enterprises accelerate digital transformation through consulting, engineering and AI-driven solutions. It provides cloud, digital engineering, cybersecurity, data & analytics, automation, application and infrastructure services, plus industry-specific solutions and managed operations. Consulting‑led and AI‑powered, Wipro combines design, engineering and operational capabilities to deliver future-ready technology and measurable business outcomes for clients worldwide.

About Wipro

Headquarters

San Francisco, CA

Company Size

201-500 employees

Founded

2018

Industry

Technology

Glassdoor Rating

4.2 / 5

Leadership Team

Sarah Johnson

Chief Executive Officer

Michael Chen

Chief Technology Officer

Emily Williams

VP of Engineering

David Rodriguez

VP of Product

Jessica Thompson

Chief Financial Officer

Andrew Park

VP of Sales

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Salary

Listed by employer

100% above the average for this role

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