IT Engineer
Pendo(1 month ago)
About this role
The IT Engineer will be the primary technology support partner for EMEA employees, delivering hands-on service desk support while helping shape how IT leverages AI to scale and automate service delivery. The role balances immediate end-user support with developing and operationalizing AI-driven improvements that reduce friction and improve employee experience. The position supports a distributed global workforce and focuses on measurable reductions in ticket volume and faster resolution through automation.
Required Skills
- Service Desk
- End-User Support
- Troubleshooting
- macOS
- Windows
- Zendesk
- Asset Management
- Google Workspace
- Okta
- MDM
+6 more
About Pendo
pendo.ioPendo is a Software Experience Management platform that helps product teams understand and improve digital product experiences through product analytics, in‑app guidance, and user feedback. It combines usage analytics, walkthroughs and messaging, feedback collection, and roadmap tools to drive adoption, engagement, retention, and revenue while reducing support costs and risk. Designed for product managers, UX, customer success and growth teams, Pendo integrates with existing tech stacks and provides enterprise-grade segmentation, experimentation, and governance.