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IT Help Desk Manager at Arcadia - ApplyBlast

IT Help Desk Manager

Arcadia

3 months ago

3.7 on Glassdoor

Glenside, Pennsylvania, United States

Onsite

Full Time

Manager

0 applicants

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About this role

The IT Help Desk Manager at Arcadia University oversees the university's IT Support Services, providing advanced technical expertise across desktop, classroom, AV, and multimedia technologies. This hands‑on role supervises a team of technical analysts, mentors staff and student workers, and serves as a key escalation point for complex incidents while ensuring high‑quality customer service.

Responsibilities

Supervise and manage daily activities of IT support analysts
Serve as escalation point for complex technical incidents and problems
Develop and maintain help desk procedures, knowledge base, and documentation

Skills

Qualifications

CompTIA A+CompTIA Network+ITIL

About Arcadia

arcadia.com

Headquarters

District Of Columbia, United States

Company Size

501-1000 employees

Founded

2014

View Profile

Arcadia is a clean‑energy technology company that unlocks access to global utility data and connects organizations to the clean energy transition. Its platform and data products power the next generation of climate solutions, helping businesses, developers, and policymakers electrify, track emissions, and decarbonize energy use. Founded and led by CEO Kiran Bhatraju and based in Greenwood Village, Colorado, Arcadia focuses on data integrations and tools to accelerate renewable adoption and carbon reduction.