IT Help Desk Technician

Cranial Technologies(11 days ago)

OnsiteFull TimeJunior$40,000 - $55,000Information Technology

About this role

Cranial Technologies is a specialized healthcare company dedicated to diagnosing and treating plagiocephaly, operating over 100 clinics and a corporate headquarters in Tempe. The IT Helpdesk Technician is a tier-one, on-premise role at the Tempe headquarters providing first-line technical support to clinic and corporate users. The position requires early morning shifts to support Eastern Time clinics and offers opportunities for skill development.

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Required Skills

Windows Support
Imaging
Computer Setup
Active Directory
Network Troubleshooting
Ticketing
Knowledge Base
Vendor Support
Inventory Management
Remote Support

+4 more

Qualifications

Associate Degree in Information Technology
CompTIA A+

About Cranial Technologies

cranialtech.com

Cranial Technologies is a U.S.-based medical device company that specializes in non‑invasive cranial remolding orthoses (infant helmets) to treat plagiocephaly, brachycephaly and other cranial asymmetries. They provide custom scanning, design, fitting and follow‑up services for individually made helmets, working with pediatricians, craniofacial teams, and families to optimize head‑shape correction. The company emphasizes clinician support, outcome tracking, and family education to ensure safe, evidence‑informed treatment and broad access to their orthotic solutions.