IT Help Desk Technician

Zoneservicesgroup

2 months ago

Boston, MA

Onsite

Contract

Junior

0 applicants

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About this role

Zones is seeking an IT Help Desk Technician for a one-year contract based in Boston, MA, providing Level 1-2 technical support to end-users. The role involves troubleshooting, diagnosing, and escalating support tickets, with an emphasis on customer service and technical skills in Windows environments.

Skills

Qualifications

Associate’s degree in computer related field2 years in a customer support or call center environment

About Zoneservicesgroup

zones.com

Zones is an IT solutions provider that helps businesses, education, healthcare, and public-sector organizations solve complex technology challenges. They deliver end-to-end services including hardware and software procurement, cloud and managed services, configuration and deployment, lifecycle management, and IT consulting. Zones combines supply-chain and integration expertise with vendor partnerships to design future-focused, scalable infrastructure and workplace solutions. Organizations rely on Zones for practical, people-centered implementations that simplify IT and accelerate outcomes.