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MCSG Technologies
The IT Help Desk Technician is responsible for providing first-line customer support to resolve hardware and software IT-related issues, ensuring the health and availability of end-user IT assets. This role involves troubleshooting Windows PCs, network printers, and software, as well as managing user accounts and maintaining a government-provided trouble ticket system. The position requires a steadfast approach to problem-solving and strong customer service skills to support missions at various security classification levels.
MCSG Technologies is a Native American-owned, 8(a) certified federal contractor delivering IT, cybersecurity, engineering, and mission support solutions to government agencies including the Department of Defense, NASA, and the Intelligence Community. The company provides interdisciplinary services spanning information technology, modeling and simulation, wargame exercises, system engineering, operations and sustainment, and project management. MCSG Technologies is ISO 9001:2015, ISO/IEC 20000-1:2018, and ISO/IEC 27001:2013 certified, with offices in Oklahoma City, Colorado Springs, and Maryland.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for MCSG Technologies.
27% above the average for this role