IT Help Desk Technician

PGT Trucking is seeking a customer-focused IT Help Desk Technician to serve as the primary point of contact for technical support across offices, terminals, and the driver fleet. This role primarily handles Tier 1 support tasks, including troubleshooting hardware, software, and network issues, while also taking on growing responsibilities for Tier 2 troubleshooting and small projects. The position requires strong communication skills and the ability to manage multiple requests in a fast-paced environment.