IT Helpdesk
Contentful(1 day ago)
About this role
Contentful is looking for a Senior IT Support Analyst who will focus on designing systems to prevent incidents and requests. The role emphasizes proactive infrastructure, automation, and system thinking to improve internal IT support processes while supporting the San Francisco office.
Required Skills
- IT Support
- SaaS
- Automation
- Scripting
- IT Systems
- Identity Management
- AV Troubleshooting
- ITSM
- Platform Design
- Internal Tools
About Contentful
contentful.comContentful is a headless CMS and content infrastructure platform that lets teams create, model, and deliver content across web, mobile, and connected channels via APIs. It offers developer-friendly REST and GraphQL APIs, SDKs, a flexible content model, localization, and delivery through a global CDN. The platform combines an editor-friendly interface, workflows and role-based access for marketers with tools and integrations developers need to build custom experiences. Enterprise-grade scalability, security, and a broad partner ecosystem have made it popular with brands like Kraft Heinz, Mailchimp, and DocuSign.
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