IT Knowledge Analyst, AVP
OCBC Bank(1 month ago)
About this role
The IT Knowledge Analyst at a leading Singapore bank manages the Known Error Database to support faster incident resolution and organisational learning. The role focuses on ensuring known errors are accurately recorded, discoverable, integrated into incident workflows, and that the knowledge base remains effective and governed.
Required Skills
- Knowledge Management
- Incident Management
- Problem Management
- Root Cause
- ITIL
- Documentation
- Governance
- Analytics
- Communication
- Database Management
Qualifications
- Bachelor's Degree in IT
- ITIL v4 (Advantage)
About OCBC Bank
ocbc.comDiscover a world of financial services with OCBC, the best trusted and established Singapore bank. Explore our range of banking solutions today.
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