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IT Manager III - Contact Center Technology & Operations at Western Alliance Bank - ApplyBlast

IT Manager III - Contact Center Technology & Operations

Western Alliance Bank

3 months ago

4.0 on Glassdoor

Phoenix, Arizona, United States

Onsite

Full Time

Manager

0 applicants

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About this role

The IT Manager III will serve as a subject matter expert overseeing contact center technology, leading cross‑functional teams, and delivering complex projects using Agile/Scrum practices. The role focuses on improving phone, messaging, IVR, AI/bot platforms, and ensuring security, compliance, and operational excellence across the bank’s contact center operations.

Responsibilities

Lead cross‑functional teams delivering contact center projects
Develop and manage annual budget and resource plans
Implement safety procedures and data recovery plans
Ensure compliance with banking regulations and risk management
Drive Agile/Scrum ceremonies and oversee project performance

Skills

Qualifications

Bachelor's degree in related field

About Western Alliance Bank

westernalliancebancorporation.com

Headquarters

Phoenix, Arizona, United States

Company Size

1001-5000 employees

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Western Alliance Bank offers a wide range of commercial and business banking solutions including loans, lines of credit, and more. Get in touch with us today.