IT Operation Specialist I

Cloudflare Events(1 month ago)

HybridFull TimeJunior$59,002 - $78,817 (estimated)IT Operations

About this role

An IT Operations Specialist I (P2) on Cloudflare's Global Virtual Service Desk provides first-line virtual technical support to employees worldwide, ensuring a seamless and reliable technology experience. Based in Bengaluru, the role supports 24x7 coverage through a mandatory rotating schedule of day and morning onsite shifts and fully remote night shifts, and reports to the IT Service Desk Manager.

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Required Skills

Service Desk
Remote Support
Incident Resolution
Ticketing Systems
Phone Support
Chat Support
Windows
macOS
VDI
Remote Diagnostics

+10 more

Qualifications

Associate's Degree in IT or Related Field
ITIL 4 Foundation
CompTIA A+
Microsoft 365 Fundamentals

About Cloudflare Events

cloudflare.com

Cloudflare is a global edge network and security platform that helps businesses connect, protect, and build on the Internet. It offers CDN, DDoS mitigation, managed DNS, WAF, zero-trust access, and developer services like Cloudflare Workers to run code at the edge. Cloudflare's products improve application performance and reliability while reducing complexity and cost for enterprises, developers, and consumer sites worldwide. The company emphasizes broad global coverage, low latency, and integrated security and performance features delivered from its distributed points of presence.