IT Operations Centre Analyst

The IT Operations Centre Analyst role is responsible for the rapid management and resolution of IT Major Incidents across the TfL technology estate, ensuring London's transport network operates safely and reliably. Operating 24/7, the position involves coordinating responses to high-priority incidents, managing escalations, and working with technical teams to minimize disruption and restore services quickly. The role requires strong communication, problem-solving, and stakeholder management skills within a dynamic operational environment.