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IT Principal Enterprise Delivery Lead at Zendesk - ApplyBlast

IT Principal Enterprise Delivery Lead

Zendesk

4 months ago

3.7 on Glassdoor

San Francisco, California

Hybrid

Full Time

Senior

2 applicants

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About this role

The IT Principal Enterprise Delivery Lead serves as a strategic QA engineering leader responsible for orchestrating large-scale testing across complex ERP integrations and major transformation programs. This role ensures high-quality delivery outcomes by operationalizing QA governance, scaling testing platforms with AI, and leading cross-functional End-to-End strategies for mission-critical release cycles.

Responsibilities

Orchestrate large-scale testing across complex ERP integrations and transformation programs.
Operationalize QA governance, quality gates, and defect management discipline enterprise-wide.
Scale QA capacity and testing functionality through practical application of Artificial Intelligence.
Lead cross-functional End-to-End strategies to ensure zero business disruptions during go-lives.
Manage enterprise-level test management tools to ensure transparent execution visibility.

Skills

Qualifications

BS in Computer Science or related fieldPG in Software Engineering

About Zendesk

zendesk.com

Headquarters

San Francisco, California, United States

Company Size

5001-10000 employees

Founded

2007

View Profile

Discover AI-powered, award-winning customer service software trusted by 200k customers. Make customers happy via text, mobile, phone, email, live chat, social media.