IT Project Manager - Managed Services Onboarding

The IT Project Manager – Managed Services Onboarding leads the successful onboarding of new customers to Marco’s Managed Services, serving as the primary owner of the initial customer experience. This role ensures a smooth, professional transition from sales to steady support by coordinating the onboarding lifecycle and working with internal teams, vendors, and customer stakeholders. The position focuses on implementing required support tools, documentation, and processes while setting clear expectations and fostering strong customer relationships.