IT Service Delivery Director

The IT Service Delivery Director provides strategic leadership and operational oversight for the BHDD IT Service Delivery teams, including the Service Desk, Regional Endpoint Support, and Incident and Change Management functions. This role is responsible for establishing duties, setting priorities, and ensuring services meet operational, security, and customer service standards while coordinating with agency leadership to improve service quality and disaster recovery readiness. The position requires managing staff, developing service delivery procedures, and promoting secure, optimized, and reliable IT services for the community.