IT Service Delivery Manager

The IT Service Delivery Manager is responsible for overseeing day-to-day IT service delivery across a growing collection of luxury hotels and spas, acting as the primary liaison between the company and its Managed Service Provider. This role ensures consistent, high-quality IT support by managing service levels, resolving incidents, and driving continual improvement to enhance the guest and employee experience. The position also involves shaping the future IT service model, supporting new property transitions, and fostering a customer-focused culture within the IT team.