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Service Delivery Manager at Deloitte - ApplyBlast

Service Delivery Manager

Deloitte

4 months ago

3.8 on Glassdoor

Wellington, New Zealand

Hybrid

Full Time

Senior

0 applicants

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About this role

A Service Delivery Manager oversees the delivery of managed services, ensuring performance against service levels and meeting client expectations through proactive issue resolution. The role involves coordinating daily activities, acting as a key client contact for operational matters, and supporting ITIL-aligned service management processes. This position requires expertise in delivering services within IT or managed services environments with strong stakeholder engagement capabilities.

Responsibilities

Coordinate day-to-day service delivery activities and monitor performance
Act as a key client contact for operational matters and governance
Support ITIL-aligned service management processes including incident management
Address service issues proactively and identify opportunities for improvement
Manage competing priorities and collaborate across teams effectively

Skills

About Deloitte

deloitte.com

Headquarters

Belgrade, Central Serbia, Serbia

Company Size

10001+ employees

Founded

1845

View Profile

Deloitte is a global professional services network and one of the "Big Four," providing audit & assurance, tax, consulting, risk advisory, and financial advisory services through member firms in more than 150 countries. It serves public- and private-sector clients across industries with strategy, digital and technology transformation, cybersecurity, analytics, human capital, and transaction support. Deloitte combines deep industry expertise, technology partnerships, and multidisciplinary teams to drive measurable business outcomes, innovation, and sustainability. Clients rely on Deloitte for its global scale, regulatory knowledge, and integrated advisory and implementation capabilities.