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IT Service Design and Transition Manager at Aurecon - ApplyBlast

IT Service Design and Transition Manager

Aurecon

4 months ago

3.9 on Glassdoor

Manila, Philippines

Onsite

Full Time

Senior

0 applicants

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About this role

A Design and Transition Manager at Aurecon leads the design and transition of IT services into live environments, ensuring alignment with stakeholder expectations for quality and timelines. The role involves managing a dedicated pod, driving continual improvement in service management processes, and collaborating with project teams, operations, and infrastructure groups to deliver seamless support.

Responsibilities

Design and transition new or changed services into the live environment
Lead the Design and Transition pod to embed Service Design practices
Manage the Design and Transition team for consistently high service standards
Own processes for UX, Adoption, SLA, and Configuration Management
Develop operating procedures and processes for service management areas

Skills

Qualifications

Degree level educationITIL professional qualification

About Aurecon

aurecongroup.com

Headquarters

Docklands, Victoria, Australia

Company Size

5001-10000 employees

Founded

2009

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Aurecon consulting engineers use their engineering expertise to provide advisory, design, delivery and asset management services to bring ideas to life.