IT Service Desk Agent - German language support

The IT Service Desk Agent serves as the primary point of contact for internal users, managing routine and non-routine incidents, problems, and requests through various channels including IVR, email, and ITSM tools. This role requires providing first-line technical support for standard queries related to Microsoft products, operating systems, and basic networking while adhering to established processes and service level agreements. The position involves documenting actions, escalating issues when necessary, and collaborating effectively within a global team to ensure high-quality service delivery.